Action Center

Monday-Friday, 8 AM to 5 PM

Report a Problem to the Action Center

The City of Laurel’s Action Center is the information exchange center between city departments and local residents. When a citizen calls with a concern, an Action Center operator will log the request and the appropriate department will be notified to address the problem. Examples of a service request may include: potholes, stray animals, abandoned vehicles, trash and litter, overgrown lots or dilapidated structures, etc.

There are several ways to contact the Action Center to report a problem:


To Report a Problem with Water and Sewer Lines: call (601) 428-6459 or (601) 428-6407

For Water and Sewer Emergencies AFTER 5:00pm or on weekends, call: (601) 428-6464

When calling the Action Center, please be prepared to provide the following:

  • Name
  • Phone Number
  • Address/Location of Issue
  • Brief Description of Issue


*Please call for “non-emergency” requests ONLY. For emergencies, please dial 911.

The Action Center is here to:

  • Route service requests to appropriate city government departments
  • Provide a forum for citizens to make suggestions about city services and departments
  • Provide a way to track the progress of service requests
  • Answer questions citizens have concerning city organizations and services
  • Assist citizens in obtaining city services in a  fair and efficient manner

For information and/or questions about HGTV HOMETOWN:

The Action Center DOES NOT:

  • Handle requests for service for agencies other than the City of Laurel (i.e. Jones County, Circuit Court, State of Mississippi, or the Federal Government)
  • Physically resolve service requests