Action Center
ACTION CENTER HOURS OF OPERATION:
Monday-Friday, 8 AM to 5 PM
Report a Problem to the Action Center
The City of Laurel’s Action Center is the information exchange center between city departments and local residents. When a citizen calls with a concern, an Action Center operator will log the request and the appropriate department will be notified to address the problem. Examples of a service request may include: potholes, stray animals, abandoned vehicles, trash and litter, overgrown lots or dilapidated structures, etc.
There are several ways to contact the Action Center to report a problem:
- Submit a request using the Action Center Web Form
- Email us at actioncenter@laurelms.com
- Call us at 601.428.6410
To Report a Problem with Water and Sewer Lines: call (601) 428-6459 or (601) 428-6407
For Water and Sewer Emergencies AFTER 5:00pm or on weekends, call: (601) 428-6464
When calling the Action Center, please be prepared to provide the following:
- Name
- Phone Number
- Address/Location of Issue
- Brief Description of Issue
*Please call for “non-emergency” requests ONLY. For emergencies, please dial 911.
The Action Center is here to:
- Route service requests to appropriate city government departments
- Provide a forum for citizens to make suggestions about city services and departments
- Provide a way to track the progress of service requests
- Answer questions citizens have concerning city organizations and services
- Assist citizens in obtaining city services in a fair and efficient manner
For information and/or questions about HGTV HOMETOWN:
The Action Center DOES NOT:
- Handle requests for service for agencies other than the City of Laurel (i.e. Jones County, Circuit Court, State of Mississippi, or the Federal Government)
- Physically resolve service requests