401 North 5th Ave, 
Laurel, MS 39440

Action Center

Monday-Friday, 8 AM to 5 PM

Report a Problem to the Action Center

The City of Laurel’s Action Center is the information exchange center between city departments and local residents. When a citizen calls with a concern, an Action Center operator will log the request and the appropriate department will be notified to address the problem. Examples of a service request may include: potholes, stray animals, abandoned vehicles, trash and litter, overgrown lots or dilapidated structures, etc.

There are several ways to contact the Action Center to report a problem:

*Please call for “non-emergency” requests ONLY. For emergencies, please dial 911.


The Action Center is here to:

  • Route service requests to appropriate city government departments
  • Provide a forum for citizens to make suggestions about city services and departments
  • Provide a way to track the progress of service requests
  • Answer questions citizens have concerning city organizations and services
  • Assist citizens in obtaining city services in a  fair and efficient manner


The Action Center DOES NOT:

  • Handle requests for service for agencies other than the City of Laurel (i.e. Jones County, Circuit Court, State of Mississippi, or the Federal Government)
  • Provide tourism or travel information. For more information on travel and tourism, please visit (link to the tourism landing page).
  • Physically resolve service requests


To Report a Problem with Water and Sewer Lines: click here

To file a Citizens Complaint please download and submit the form: click here

The City of Laurel, established as a lumber town in 1882, is conveniently situated approximately two hours from larger destination cities such as Jackson, Biloxi, New Orleans, and Mobile. In recent years, the city has become a destination all its own thanks, in part, to its starring role in HGTV’s popular “Hometown” series. As Laurel, and interest in it, continues to grow, we are committed to providing the resources necessary to help all of our residents and businesses reach their full potential.
linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram Skip to content