Some Water Department Customers Received the Wrong Bill

Attention Laurel Water Department Customers:

Some customers with the Laurel water department may receive a water bill from 2019. This bill can be disregarded. A current bill will be resent.

What happened: The third-party company that processes the city’s water bills mailed out bills for April 22, 2019 (4/22/19) instead of the bills for April 19, 2022 (4/19/22). Many people have reported getting bills for the wrong amount, bills showing credits or payments that are not due, or bills addressed to the wrong person.

Who is affected: Up to 28,000 accounts may be affected by this error. The error only affects those whose are billed on the 20^th of the month. This is otherwise known as the “billing two” cycle.

What should I do if I have been affected: If you receive a bill from 2019, please discard and disregard it. The new, corrected bills will be sent out as soon as possible and will reflect your current balance.

What if I want or need to pay my bill sooner: You can obtain your billing information by calling the water department for your balance. They can give you the balance over the phone, email you a new bill, or print it out for you to pick up in person. However, this is not necessary as a new bill will be mailed to your address soon.

Who can I contact: If you have further questions or concerns, you can contact the Laurel Water Department at 601.428.6425.